CXAUTO 2026 Leadership Summit
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eliteBDC

Automotive BDC, CRM & Performance Solutions

Featured BDC & Dealership Performance Sponsor
eliteBDC

Build a Stronger BDC.
Create Better Customer Conversations.

eliteBDC is a nationwide automotive business development solutions provider specializing in outsourced BDC operations, CRM optimization, training, recruiting, and performance improvement. eliteBDC partners with businesses to strengthen customer engagement, improve operational efficiency, increase appointments and conversions, and drive measurable revenue growth.

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Dealership business development representative speaking with a customer while managing leads

Connect

Engage every opportunity with a consistent, customer-focused process.

Convert

Turn more calls and digital leads into qualified appointments.

Optimize

Improve CRM workflows, follow-up practices and team accountability.

Develop

Build confident teams through practical coaching and training.

Stronger Lead Management
Create consistent processes for managing, nurturing and converting dealership leads.
Better Customer Engagement
Help teams deliver timely, professional and productive customer conversations.
Continuous Performance Improvement
Support accountability with coaching, quality assurance and actionable feedback.
The eliteBDC Approach

From Customer Inquiry to Dealership Opportunity

  1. BDC Strategy

    Build a practical structure around dealership goals, staffing and customer demand.

  2. CRM Optimization

    Improve CRM configurations, workflows, lead handling and follow-up consistency.

  3. Training & Coaching

    Develop stronger skills through live coaching, scripts and performance guidance.

  4. Quality & Growth

    Monitor execution, identify gaps and continuously improve results.

Dealership Performance

Give Your Team the Process, Tools and Support to Perform

A successful BDC requires more than answering calls or responding to internet leads. It requires a clear process, properly configured technology, well-trained people and consistent accountability.

eliteBDC works with dealerships to strengthen each part of that system, from outsourced BDC operations and CRM optimization to training, recruiting and ongoing performance improvement.

The result is a more confident team, a more consistent customer experience and a stronger foundation for appointment and sales growth.

Ready to Strengthen Your Dealership’s BDC Performance?

Discover how eliteBDC can help your dealership improve customer engagement, CRM execution, team performance and appointment opportunities.

Discover eliteBDC

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