The Customer Experience Leadership Summit
Join automotive retail, OEM, technology and customer experience leaders for a day of insights, networking and innovation before the Automotive News Congress begins.
Executive Insights
Hear from leaders shaping automotive retail and customer experience.
Peer Networking
Connect with OEMs, dealers, vendors and innovators across the industry.
Congress Week Access
Start your Automotive News Congress experience a day early.
A More Exclusive Environment for Meaningful Connections
CXAUTO2026 is intentionally designed as a focused, executive-level gathering—not a crowded convention. The intimate setting brings automotive leaders, innovators and decision-makers together in an environment where conversations happen naturally, ideas are exchanged openly and valuable relationships can be built.
Reserve Your PlaceCurated Attendance
Connect with a carefully selected audience of automotive executives, dealers and industry innovators.
Direct Access to Leaders
Engage with speakers and decision-makers beyond the stage through meaningful, one-on-one conversations.
Conversations That Continue
A focused setting creates room for deeper discussions, new partnerships and relationships that extend beyond the event.
Voices shaping the future of automotive CX
A preview of the day
A snapshot of the sessions, keynotes and conversations shaping CXAUTO2026 in Detroit.
- Welcome8:00 – 8:10 AMWelcome from Thought Leadership Summits
- Welcome8:10 – 8:15 AMWelcome from the Chair
- Opening Keynote8:15 – 9:00 AMThe Future of the Customer Journey — How Technology Is Reshaping Automotive Retail, Loyalty, and Lifetime Value
- Fireside Chat9:30 – 10:00 AMReinventing F&I — How Technology, Training, and Lender Partnerships Are Transforming the Customer Experience
- Featured Presentation10:30 – 11:00 AMEmpowering People with AI — How Better Employee Experiences Create Better Customer Experiences
- Featured Presentation11:00 – 11:30 AMThe AI Advantage — How Generative AI Is Transforming Customer Engagement, Marketing Performance, and Dealer Growth
Three days of automotive thought leadership
Attend CXAUTO2026 and stay for the Automotive News Congress to gain three days of industry-leading insights, networking and thought leadership.
Meet the Partners Powering CXAUTO2026
Explore the technology, media and intelligence partners helping shape the future of automotive customer experience.
Automotive conversations transformed into business momentum.
Turning every dealership conversation into measurable revenue.
Audience intelligence across premium TV and streaming.
Full-motion vehicle video built to engage online shoppers.
AI-powered conversations that keep dealerships connected.
Connected intelligence across the entire dealership.
Scientific market insights that reveal new opportunities.
Discover the companies helping move automotive retail forward.